S T C U T H B E R T ’ S H O U S E Hermitage of the Diocese of Nottingham
Terms and Conditions
Copyright
- I maintain the copyright to all of my work, including commissioned work, and reserve the right to reproduce or display it for marketing or sales purposes (personal information will be removed from all material available for sale). Thank you for respecting this.
Returns & Refunds Policy
- Please check your goods upon receiving them - responsibility of them becomes the customer’s upon delivery. If they are not what you ordered please notify me within 7 days. Likewise, if in the unlikely event the goods are damaged, defective or missing items I will be happy to provide replacement only if I am notified within 7 days of delivery in writing or by email - the company policy being to replace faulty or missing items.
- If you wish to return goods this has to be done within 7 working days from receipt of the items, they must be returned using recorded or registered delivery and the costs of return postage and packaging are the customer’s responsibility in accordance with distance selling regulations.
- For items personalised or made up to a customer’s specification I am unable to accept returns or refund. This is in accordance with distance selling regulations. If either of these apply, you can contact me by email at rachelmdenton@stcuthbertshouse.co.uk
- If you need to return an item then please contact me by email or telephone (as above) & I will provide you with all the necessary information. You will be responsible for the item or items until they reach me. For your own protection, I suggest you use a secure delivery method that requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery).
Complaints
- I welcome all feedback and will endeavour to deal with any problems experienced by my customers within five working days. If you have any feedback, comments or complaints then please contact me at rachelmdenton@stcuthbertshouse.co.uk
Products
- Each card is printed individually, by order - I do not hold cards in stock. I like to wait a couple of days for the ink to dry completely before overprinting (if required), and again before folding and finishing, so it can take up to a week before an order is ready for despatch. Check for further details.
- All pictures are only representations and items may vary from this. As all products are hand finished part of the unique and special qualities of them is that no two pieces may be exactly the same.
Tax Charges
- VAT is not currently chargeable on this product
- Use of this site is governed by English law.
Despatch Information
- I aim to despatch orders within one week by post. I am unable to deliver on national or Bank holidays.
- Delivery prices displayed on this site are to the UK . For orders outside the UK please contact me via email at rachelmdenton@stcuthbertshouse.co.uk
- Link to postage and delivery
Receiving Your Order
- Please ensure that somebody is available to receive your parcel, unless special delivery instructions have been entered into the checkout section of the site. If the post office is unable to deliver your goods, you should be able to arrange for redelivery or to pick them up from the local postal delivery office.
Thank you.